Terms and Conditions ~ Argent Angel

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ORDERING TIMELIME

All of our jewellery is handcrafted. Most is available for immediate purchase, but some items are only available to order. For example, most bracelets are offered as 7” bracelets, which is the average size for the majority of women. All other sizes are made to order.

MADE TO ORDER VS PRE-MADE

Check a listing carefully to understand if an item is pre-made and ready to ship or if it must be ordered before it’s handcrafted for you.
Both types of jewellery are handcrafted, but the pre-made items are shipment ready while the made-to-order products take time to be created for you. The time needed to supply an item of jewellery will vary with the piece chosen and the approximate delivery time will be shown in the item listing.

HANDCRAFTED DISCLAIMER

The item(s) you receive might vary slightly from the one(s) pictured due to the nature of your piece(s) being 100% handcrafted.

SIZING

We endeavour to make our sizes as accurate as possible, but all sizes are approximate due to very minor variations in measuring tools.

SHIPPING

Our company ships through Royal Mail.
International shipping is available also through Royal Mail.
Argent Angel is not responsible for duty/customs or brokerage fees for international shipping. These charges come from your country during importation of your package
We review our shipping prices regularly and will only charge you the shipping rate plus a little extra to cover the packaging. We do our best to apply fair shipping costs to each order.
* Shipping costs are calculated automatically during checkout.
* We offer free UK shipping for orders over £80
*We offer free shipping across Europe with orders over £200.
* We offer free International shipping on all orders over £200.
Please note:
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product will still need extra time if it needs to be handcrafted specifically for you.

RETURNS AND EXCHANGES

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. All our jewellery is shipped (tracked) & signed for. The 30 days is measured from the time the parcel was received/signed for. This ensures that our overseas customers are fairly treated.

Returns
Non-returnable items:
*Made to order jewellery, such as bracelets
* Earrings
*Sale items
*Promotional items
* Gift cards
To complete your return, we require a receipt or proof of purchase. This is the receipt we sent you with your purchase.
Please return your jewellery by tracked and signed for delivery to ensure it arrives safely – if we do not receive it, we cannot refund you and proof of posting is not sufficient.
Once your jewellery is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This should show on your account within a few days.
You will be responsible for paying for your own shipping costs for returning your item.

Exchanges

We do not give a refund for damaged items, but will happily exchange it for you with a new version of the same item. You will need to return the original item to us along with the original item receipt we sent you. You will also need to send us the cash receipt for your return postage so that we can refund you the cost of the return postage. Please note that we are unable to refund your postage if you do not send us the cash receipt, so remember to ask for this at the post office.

Prior to returning your jewellery, please email us at:

contact@argentangel.co.uk 

To return your jewellery, please mail it to:

Argent Angel,
16, Oak Walk,
Hockley,
Essex,
SS5 5AR
England