FAQ

Q 1:
What makes you special?
A:
We may not be the cheapest, although we are reasonable.
We may not be the best/most expensive, although we are good.
We may not be the fastest, but we’re no slouch.
What we pride ourselves on is our exceptional customer service, which we believe is second to none.

Q 2:
Who is your jewellery for?
A:
Argent Angel caters for busy women who require different jewellery for different occasions and gifts for friends and family.
But you don’t have to be a woman to buy it. Men – why not treat your wife/girlfriend?
There’s lots of choice from one offs to bestsellers. Each piece is lovingly handcrafted and not something you will find on the high street.

Q 3:
What are your postage options?
A:
UK:
We offer (tracked) and signed for first class delivery, which is free when you spend £50 or more with us.
We also offer Next Day delivery for those who are in a bit of a hurry – this is an optional extra at checkout.
Europe & International:
We offer (tracked) and signed for shipping to both Europe and our international friends abroad.
Tracking is not available for some areas, but where it is we use it.

Q 4:
What are your packaging options?
A:
Standard:
All of our jewellery comes carefully packed in our elegant, black gift box with silver branding, ready to give or to keep. The jewellery is covered in tissue to protect it on its journey to you or your recipient and the box lid is secured with a silver bow.
Gift Wrapping Service: 
We offer a gift wrapping service as an optional upgrade, which includes a complementary gift card bearing a message of your choice. You can view this here.

Q 5:
How do I leave a review?
A:
Go to the page of the product you wish to review and click on the reviews tab.
Thank you very much – reviews are very important to us and also help our other VIPs.

Q 6:
Where is my size?
A:
If your size does not appear in the drop-down options menu, please order it as a custom make. You can do this by adding a note in the comments box at check out.
The price will remain the same as long as it is within 2 inches of the other sizes on offer. If in doubt, please contact me.

Q 7:
Do you solder the links on your chain maille jewellery?
A:
No, we do not solder the links as we believe this detracts from the beauty of the bracelet. It is also unnecessary if the links are closed properly. Also, should you catch the bracelet, (for example on a door handle), unsoldered links will give, causing less injury.

Q 8:
What is Gold Filled/Rose Gold Filled?
A:
Gold/Rose Gold Filled used to be called rolled gold. It is a way of utilising gold in an affordable manner. There are three popular options, gold plating; gold vermeil and gold filled. Gold plating has a tendency to flake off easily and does not last very long. Vermeil is a layer of gold applied to sterling silver, which sounds very attractive as you are getting two precious metals. However, the layer of gold applied in vermeil is not consistent, so you could be buying a piece with a good coating of gold, or a not so thick coating. You need to be sure of what you are paying for. Gold filled is one twentieth the weight of the piece of jewellery and is applied in a permanent bond which is very durable.

Any other questions?

Contact Us to let us know how we can help you.